I didn’t receive the activation email

If you do not receive the activation email, please check your junk / SPAM inbox to ensure that it has not gone to a different inbox. 

Occasionally people using private email domains (email addresses customised to their business/website etc.) can encounter an error preventing our emails from coming through. We are currently unable to resolve this as it is being caused by the users email account blocking this email. In this circumstance, we would encourage you to create a new account with a different email provider. Alternatively, please call your registering council, as they will be able to assist you.  

Email accounts that do not get impacted are: 

  • Hotmail 
  • Yahoo  
  • Bigpond 
  • outlook